The most recent version of the Global Address List will be downloaded from the CUMC IT Exchange server.
You may see a status window indicating the download's progress, it will automatically disappear when completed. Re-open Outlook and log in; the Global Address List should now contain the most recent information.
The Microsoft Exchange default is for this to update at 5 AM each morning.
In addition, if you are using Microsoft Outlook 2010 in cached mode it may be storing an out-of-date copy of the GAL.
As a faculty/staff member, your Outlook program automatically syncs with the Exchange server on a regular basis. For example, say a new person joins your workgroup.
You are unable to see his information in your address book.
It can be accessed when using a CUMC email (@cumc.columbia.edu) account with Outlook or when logged in to the Outlook Web App.
Due to various synching schedules, it can take up to 48 hours before you could actually see a change in Outlook after a modification has been made on the Exchange server or in Active Directory.
At the moment we have an issue with the Global Address List.
We have created some distribution groups in Active Directory containing some users but as time goes on the users change.
This article shows how to manually update the Global Address List (GAL) in Outlook (version 2010 and above).
The Global Address List is a directory of contact information that is stored in a central place called the Exchange Server.